At quennph, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a quennph player in the Philippines.
Your Privacy Matters: quennph is committed to handling your personal data with transparency, integrity, and care. This Privacy Policy applies to all users of the quennph platform, including visitors, registered players, and former account holders. By using quennph, you acknowledge that you have read and understood this policy.
This Privacy Policy ("Policy") describes how quennph ("quennph", "we", "us", "our") collects, uses, stores, and discloses personal information obtained from individuals ("you", "Player", "User") who access or use the quennph online gaming platform at quennph.org and its associated services.
quennph operates in the Philippines and is subject to applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We are committed to full compliance with these laws and to upholding the privacy rights of every Filipino player who entrusts us with their personal information.
This Policy should be read alongside quennph's Terms & Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
quennph is the data controller responsible for the personal information collected through the quennph platform. As data controller, quennph determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data privacy laws.
If you have any questions or concerns about how quennph handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
When you register for a quennph account, make a deposit, request a withdrawal, contact support, or otherwise interact with the platform, you may provide us with the following categories of personal information:
When you access the quennph platform, we automatically collect certain technical and behavioural data, including:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, ID number | Provided by you |
| Contact | Email, mobile, address | Provided by you |
| Financial | GCash, BDO, transactions | Provided by you / payment processors |
| Technical | IP address, device type | Collected automatically |
| Usage | Games played, session data | Collected automatically |
quennph uses your personal data for the following purposes:
quennph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
quennph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
Third-party vendors who provide services to quennph, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on quennph's instructions and in accordance with applicable data privacy laws.
Where required by law, court order, or regulatory directive, quennph may disclose your personal data to Philippine government agencies, law enforcement authorities, or gaming regulators. quennph will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of quennph's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
We do not sell your data. quennph will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate and improve the quennph platform and to comply with our legal obligations.
quennph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, quennph will securely delete or anonymise the data.
quennph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While quennph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your quennph account credentials. If you suspect that your account has been compromised, please contact quennph support immediately.
Cookies are small text files placed on your device when you visit the quennph platform. They allow qu ennph platform to recognise your device, remember your preferences, and provide a more personalised experience.
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the quennph platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate correctly.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by quennph:
To exercise any of these rights, please contact quennph's Data Protection Officer using the details in Section 14. quennph will respond to all valid requests within thirty (30) days. In some cases, quennph may need to verify your identity before processing your request.
If you believe quennph has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The quennph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. quennph does not knowingly collect personal data from individuals under the age of 21.
If quennph becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the quennph platform, please contact our support team immediately so that we can take appropriate action.
quennph primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification services operating in other jurisdictions.
Where such transfers occur, quennph ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require overseas recipients to apply standards of protection equivalent to those required under Philippine law. quennph will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
quennph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, quennph will notify registered players via email or via a prominent notice on the platform at least 7 days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the quennph platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised Policy, you should stop using the platform and may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to quennph's handling of your personal data, please contact our Data Protection Officer:
quennph Data Protection Officer
Available Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time).
For urgent privacy concerns, our 24/7 support team is also available via live chat on the quennph platform.
Email: [email protected]
quennph is committed to resolving all privacy-related enquiries promptly and transparently. We take every concern seriously and will acknowledge your message within 48 hours.
Six concrete ways quennph keeps your personal data safe every day.
Every connection to quennph is protected by the same 256-bit SSL encryption used by major Philippine banks. Your data travels securely — always.
quennph does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate and improve the quennph platform.
quennph fully complies with the Philippine Data Privacy Act of 2012 (RA 10173). Your rights as a data subject are respected and upheld at every step.
Only authorised quennph personnel with a legitimate need can access your personal data. Role-based controls and multi-factor authentication protect our internal systems.
You can request deletion of your personal data at any time. quennph will process valid erasure requests promptly, subject only to mandatory legal retention periods.
In the unlikely event of a data breach affecting your personal information, quennph will notify you and the National Privacy Commission within the timeframes required by law.
Your privacy is protected. Your data is secure. Now it's time to enjoy the best online casino and sports betting experience in the Philippines — from Manila to Davao and everywhere in between.